Helping a Large National Employer Navigate a Complex Modular Benefits Implementation
Pharmacy benefit expertise paired with dedicated project management support helped coordinate a high stakes modular PBA transition, protect the member experience, and support a successful go-live for a large, national employer.
The Challenge
The client was undergoing a significant benefit change, moving to a modular approach for key components of its pharmacy and related benefits. The work needed to be completed within a compressed timeframe, with multiple organizations contributing to the final implementation.
The client also faced internal resource constraints. With several workstreams moving at the same time, the organization needed additional project management expertise to help with cross-functional coordination, visibility, and execution across a complex implementation environment.
The key challenge was coordinating the transition to support a successful go-live while minimizing disruption for members. Multiple vendors, integration points, operational requirements, and testing needs had to be managed carefully.
Without dedicated oversight, the client risked fragmented project plans, inconsistent communication across participating organizations, delayed issue resolution, and avoidable disruption during the transition.
PSG’s Supporting Services
Implementation: PSG offers an extensive programmatic approach to augment PBM implementation efforts and help ensure a seamless, successful PBM implementation.
Modular PBA: The market-leading solution that allows healthcare payers to selectively outsource specific pharmacy benefit administration functions rather than using a traditional all-in-one PBM approach.
Download Full Case Study
Change management means juggling many moving parts. Rolling out a new benefits strategy to hundreds of thousands of employees on a firm deadline raises the stakes even more.
Download the case study to see how PSG’s pharmacy and project management experts helped keep the transition on track and how they can make your pharmacy benefit transitions easier as well.