2026 Pharmacy Benefit Manager Customer Satisfaction Report Webinar

PSG announces the results of the industry’s go-to report on pharmacy benefit manager (PBM) customer satisfaction, grounded in real-world perspectives from a wide range of employers and health plans.

Join a panel of industry experts as they share the most important trends in PBM customer satisfaction, examining key areas like overall PBM satisfaction, satisfaction with key PBM functions and services, and plan sponsors’ priorities and appetite for industry change. In this webinar, we will share key findings from the 2026 PBM Customer Satisfaction Report and discuss what they mean for the pharmacy benefit management industry. Whether you’re looking to benchmark or to prepare for strategic shifts, this session will equip you with the insights you need to lead with confidence.

Expert insight from our panelists:

Morgan Lee, PhD, MPH, CPH

Vice President, Research & Marketing

Mike Lonergan, RPh

President

Michael Medel, PharmD, MBA

Senior Vice President and Practice Lead – Plan Sponsor

Jared Tate, PharmD

Vice President, Health Plan Consulting