Is Satisfaction

Guaranteed?

The most comprehensive research on PBM customer satisfaction

Enhance your ability to strategically manage pharmacy benefits with the latest and most comprehensive customer satisfaction research in the PBM space. Download the 2020 PBM Customer Satisfaction Report today.

Download the 2020 PBM Customer Satisfaction Report today.

Selecting a PBM is a high-pressure decision. Payers and plan sponsors are locked into three-year contracts, and the cost of choosing incorrectly can be high. It can cost the sponsor and member money, frustration, and maybe even impact health outcomes for members.

Review the results of the 2020 Pharmacy Benefit Manager Customer Satisfaction Report and learn how to:

Manage the significant pharmacy benefit investment more effectively with the most in-depth picture of the PBM landscape today

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Inform crucial decision-making and strategic planning

Proactively approach member experience and prepare for success with data-driven insights

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Pharmacy Benefit Manager Customer Satisfaction Report

This annual report summarizes overall satisfaction with pharmacy benefit managers (PBMs) and satisfaction with over 40 PBM functions and services beyond overall satisfaction, making it the most comprehensive research of its type on the PBM space. This report is widely recognized for the comparative information it provides to benefit executives responsible for researching, selecting, and managing PBMs.